Refund Policy

1. Who charges you, and for what

1.1 Charges are taken by Beeloc Technology Limited (C 116833) and appear on your bank statement under the descriptor Beeloc.com.

1.2 An unfamiliar descriptor most often corresponds to a subscription taken out on https://www.beeloc.com. If in doubt, write to [email protected] before contacting your bank.

2. What you are charged

2.1 Subscribing gives rise to a first charge of ₹92.44 for the 48-hour trial offer.

2.2 At the end of that period, and unless cancelled, the monthly subscription of ₹5,032.79 is charged automatically, and then on the same date each month.

3. Ending the subscription

3.1 You may cancel at any time from the account area, or by email to [email protected].

3.2 Cancelling stops future charges. On its own it does not refund amounts already taken.

4. What can be refunded

4.1 Beeloc issues refunds in the following cases, assessed in good faith:

• a duplicate charge or a technical billing error;
• a charge taken after a cancellation request had been duly received;
• a total outage attributable to Beeloc that prevented any use for more than seventy-two (72) consecutive hours;
• established fraudulent use of a third party's payment method.

4.2 Refunds are made to the original payment method, generally within five (5) to ten (10) business days depending on banking times.

5. What is not refunded

5.1 The following do not give rise to a refund:

• a subscription period already started, which remains payable in full;
• the absence of a result because the recipient did not open the location link or declined to share their position;
• information from public sources that proves incomplete or inaccurate in a reverse lookup;
• simply forgetting to cancel before the renewal date.

5.2 The service depends on a deliberate act by the recipient: their not responding is not a failure to perform the service.

6. Requesting a refund

6.1 Send your request to [email protected] from the account email address, stating the date and amount of the charge concerned.

6.2 A reasoned reply is provided within five (5) business days.

7. Bank disputes

7.1 Raising a dispute with your bank before contacting Beeloc lengthens the process, since it is then handled by the banking institutions.

7.2 Contacting [email protected] first allows a faster resolution in the great majority of cases.